Frequently Asked Questions

1. What are your shipping and handling times?

Our shipping and handling times vary as most of our warehouses are internationally-based. We are unable to offer next day delivery.

2. How long does it take to process my order?

As soon as we receive your payment, we dispatch your order to our suppliers for order verification, tailoring, quality check, and packaging. This process can take an additional 1-4 days.

3. What is the shipping time for my order?

Shipping time refers to the time it takes for items to be shipped from our warehouse to the destination. This typically takes 5-15 days, although actual shipping times may vary.

4. Will I receive a tracking number for my order?

Yes, as soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to locate your product directly from our website at any time using our tracking page. Please note that while most of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

5. Do you offer free shipping?

Yes, we are proud to offer FREE shipping for all products purchased on our site.

6. Are there any additional fees for international shipments?

Since we cater to customers worldwide, we are not responsible for any extra fees applied by your country's customs or tax authorities, including import and duty taxes. Most shipments are sent on a Delivered Duty Unpaid (DDU) basis, meaning it is the customer's responsibility to cover any additional fees, including import duties, taxes, and other charges, which may be incurred upon arrival of the shipment in the destination country.

7. What is Delivered Duty Unpaid (DDU)?

Delivered Duty Unpaid (DDU) means that the customer is responsible for paying any additional fees, including import duties, taxes, and other charges, upon arrival of the shipment in the destination country. These fees are determined by the customs authorities of the respective country and are payable by the customer.

8. How can I find out about potential customs charges for my order?

We recommend checking with your local customs office and tax authorities for more information on potential charges prior to placing your order. By purchasing from our store, you agree to bear any additional costs associated with the importation of your items.

9. What payment methods do you accept?

We accept various payment methods to accommodate our customers' preferences. Please refer to our Payment Methods section on our website for more details.

10. Where can I find more information on your privacy, refund, and terms and conditions policies?

You can find more information on our Privacy Policy, Refund Policy, and Terms and Conditions on our website. If you have any further questions, please feel free to contact our customer service team.